Data Protection & Privacy policies

Willowgate Trout & Salmon Fishing Co. Ltd. is the company that owns and manages this website.  We are committed to protecting your privacy and maintaining the security of any personal information we receive from you. We strictly adhere to the requirements of the data protection legislation under EU General Data Protection Regulation (Regulation (EU) 2016/679).

GDPR

This privacy policy sets out how Willowgate Trout & Salmon Fishing Co. Ltd uses and protects any personal information that you give when you use this website, make an enquiry as a customer or make an enquiry as a prospective employee. We respect and protect your privacy. If we ask for information that enables you to be identified when using our website, we will only use it in accordance with this privacy statement.

The GDPR gives specific rights to people with regard to their personal data and duties to those collecting and processing it as follows:

For those (us) collecting data:

– the data must be collected lawfully and transparently
– it must be used only for the reason stated for its collection
– data collection should be limited to that necessary data for the stated purpose
– data must be kept accurate and up to date
– data must only be stored as long as necessary for the purpose for which it was collected
– data security and integrity must be maintained

Individuals (you) providing data have the following rights:

– the right to be informed of the data held
– the right of access to that data
– the right to rectification of any incorrect data
– the right to erasure
– the right to restrict processing
– the right to data portability
– the right to object; and
– the right not to be subject to automated decision-making, including profiling.

This means that we will request explicit consent for the collection and holding of personal data and for processing it for specific purposes, as described below.

We may collect the following information from customer enquiries:

– name
– contact information, including email address and telephone number
– the nature of your enquiry

 

We may collect the following information from prospective employees:

– name
– contact information, including email address and telephone number
– any information contained within your CV or resume

We collect the information in order to provide you with a better service and products, in particular for the following reasons:

– to answer your enquiry (customers)
– to assist the recruitment process, internal record keeping and accounting, including any legal obligations (prospective employees)

If you follow us on third party platforms such as Facebook or Trip Advisor, you will be relying on their data protection and not ours.

Managing your information

We do not pass any information we collect to anyone else for any purpose with the following exceptions:
– for employees, any data required to fulfil the payroll process is passed to our payroll
  where legally obliged to do so

We undertake impact assessments for any new information streams or processing methods.

We normally store most information electronically in our computer system, which has encryption, anti-virus and malware protection measures, and back-up facilities. Some information is stored remotely in the cloud.

Some employee information is additionally stored securely in paper format.

We will normally archive ex-employee information after one year and destroy this information after six years unless we are legally obliged to retain it.

Transactions using bank information

Where we receive payments via a debit or credit card, we use a secure payment service, Worldpay, so that all your data is protected by their systems. We are obliged to undertake regular monitoring to comply with the PCI-DSS (Payment Card Industry Data Security Standard) system run by banks and payment processors to ensure this.

Security

We are committed to ensuring that the information you give us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures that safeguard and secure any information we collect on-line.

As keeping information about you secure is important to us, the website uses SSL encryption, or a comparable standard, for data transmission.

If we become aware of a data breach we will inform the Information Commissioner’s Office (ICO) and also notify anyone we believe may have been affected.